Academic Technology: Classroom Support
Emergency Classroom Audiovisual Support
If your A/V equipment fails during class, call 475-2551, press 1. A Front End Support tech will attempt to diagnose and fix the problem over the phone. If we can’t clear up the problem quickly, we'll dispatch a Classroom Support Technician to your classroom.
Classroom and Auditorium Support
- Monday - Thursday: 7:30am - 10:00pm
- Friday: 7:30am - 5:00pm
- Saturday: 9:00am - 2:00pm
Phone: (585) 475-2551, press 1
TLS: Classroom Support provides audiovisual service and support for all credit-bearing courses, including:
- Emergency support, repair or replacement
- Podium access
- Equipment setup for special events
- Equipment training
We provide podium access for these classrooms and auditoriums:
You must activate your ID for podium swipe access. To activate your ID, log in to isnet.rit.edu with your RIT username and password.
- Fill out all the information completely.
- You will receive a confirming e-mail when it is completed.
You will need to swipe your RIT identification card to activate the podium.
Please submit your request at least 24 hours before your class or event. If you need immediate podium access, contact the Support Desk at 475-2551, press 1.
Classroom A/V Equipment
If your classroom does not have existing equipment, we can supply it for you. Just call our front desk 475-2551, press 1, or e-mail Sherry Clark at Sherry.Clark@rit.edu.
Reservable equipment includes portable projector carts, able to display laptop, DVD and VHS.
The following reservable equipment can be picked up at our main desk, Building 5-A600 with a valid RIT ID.
- Portable Visualizers
- Projection screens (8')
We can train you to use any classroom AV equipment that we supply or support. Equipment training will enable you to take care of many of the technical problems that occur in the classroom, minimizing delays and lost class time.
To arrange a training session, call Sherry Clark at 475-5374.
Technology for Special Events
Academic Technology Support provides technical support for speakers and presentations. Event support is $35 per hour and requires an account number to confirm services.
To schedule a tech for a special event or speaker, contact Sherry Clark at Sherry.Clark@rit.edu.
Audiovisual Design Consultation and Project Management
The engineers in Academic Technology: Classroom Support can help guide you through the installation of a new or updated AV system from daydream to reality. Project Management can be a frightful thing, and we would be happy to guide you through the process.
Let us relieve some of your anxiety around your next project.
Our experienced Engineers can help you smooth out your rough system designs to help insure your new teaching space fulfills your user's needs; or we can help you navigate the mine-field of Technological Fads, Sub-Standard Equipment, and Sub-Par integration and execution.
We'll be happy to help with any of the following, including, but not limited to:
- Space Analysis
- Needs Analysis
- Equipment Specification
- Vendor Location
- Standards Compliance
- Project Scope Of Work Generation
- During-Integration issue mediation
- Project Completion/System Commissioning and Punch-List Sign-Off
- User Training
Whether you need a push in the right direction at beginning, or things are getting crazy as your project progresses, we can help. To request help with your project, contact Aaron.
Your Academic Technology: Classroom Support Team
Any questions? Contact Sherry Clark at 475-5374.