Contact Us / Meet the Staff
Two Support Desks
Classroom Support, followed by Academic Technology Support / Online Course Support
| Service | Hours | Live Chat Support |
|---|---|---|
| Classroom Support Location: Wallace Center WAL-A600 Phone: 585-475-2551 press 1 Email: classtec@rit.edu
| Break Week Support Hours (May 20, 2013 - May 27, 2013) Monday - Friday: 8:30 am - 4:30 pm Saturday - Sunday: Closed Summer Quarter Support Desk Hours Monday - Friday: 7:30 am - 5:00 pm Saturday - Sunday: Closed Holiday Tue, May 21, 2013: 8:30 am - 2:00 pm (Closing due to campus Corporate Challenge event) Mon, May 28, 2013: CLOSED When checking out equipment for weekend use, please pick up on Friday and drop-off on Monday. Support for special events outside of business hours is available by appointment. | Please be patient, our staff are also addressing phone calls and customers in person while providing chat support. Go ahead with typing in your question, a staff member will respond as soon as they become available. |
| Academic Technology Support / Online Course Support Location: Wallace Center WAL-A600 Phone: 585-475-2551 press 2 Email: online@rit.edu
| Break Week Support Hours (May 20, 2013 - May 27, 2013) Monday - Friday: 8:30 am - 4:30 pm Saturday - Sunday: Closed Summer Quarter Hours Monday - Friday: 7:30 am - 5:00 pm Saturday: Closed Sunday: Voicemail and email check-in: 3:00 pm and 9:00 pm Holiday Tue, May 21, 2013: 8:30 am - 2:00 pm (Closing due to campus Corporate Challenge event) Mon, May 28, 2013: CLOSED | Please be patient, our staff are also addressing phone calls and customers in person while providing chat support. Go ahead with typing in your question, a staff member will respond as soon as they become available. |
Service Contacts
| Media Services James Foley jlfetc@rit.edu 585-475-4316
| Monday - Friday: 8:30 am - 4:30 pm For all media requests, click here: https://wallacecenter.rit.edu/tls/mediarequest/ |
| Instructional Design Michael Starenko mssetc@rit.edu 585-475-5035 Individual consultation | Monday - Friday: 8:30 am - 4:30 pm |
| Exam Proctoring Jackie Ott exams@rit.edu 585-475-6421 | Monday - Friday: 8:30 am - 4:30 pm If The Wallace Center must cancel an exam session due to bad weather or another reason, The Circulation Desk at The Wallace Center will be informed by 4:00 PM. You can call The Wallace Center at 585-475-2551 press 3 to confirm your session. |
Meet the Staff
Academic Technology and Media Production Team
Ian WebberAssistant Director ILI & Manager TLS
(A625)
James FoleyManager Digital Media Development
(A674)
Aaron RobertsSupervisor Classroom Technology Operations
(A613)
Sherry ClarkOperations Coordinator
(A600)
Matthew NicosiaOperations Systems Engineer
(A620)
Ken KindlerAcademic Technology Integration Specialist
(A614)
Scott NostLearning Environment Engineer & Designer
(A611)
Teaching & Learning Studio
Donna Dickson
Michele MessengerManager, Online Support Services / Instructional Design Researcher & Consultant
585-475-7806
memtwc@rit.edu
Jackie Ott
Marty Golia
Marybeth Koon
Jeremiah Parry-Hill
Raychel Rappold
Michael Starenko
Joe ZelaznyBack To Top 
