Contact Us / Meet the Staff

Support Desks

Service	Hours	Live IM Support
Classroom Support Location: Wallace Center WAL-A600 Phone: 475-2551 press 1 Email: classtec@rit.edu Podium and technology support Podium access Projector checkout iClicker checkout	Monday – Thursday: 7:30 am – 7:00 pm (Phone support 7:00 pm - 10:00 pm) Friday: 7:30 am – 5:00 pm Saturday: Phone support 9:00 am - 2:00 pm Sunday: Closed When checking out equipment for weekend use, please pick up on Friday and drop-off on Monday. Support for special events outside of business hours are available by appointment.
Academic Technology Support/Online Course Support Location: Wallace Center WAL-A600 Phone: 475-2551 press 2 Email: online@rit.edu Academic technology support myCourses support Connect support Wiki support Clipboard	Monday - Thursday: 7:30 am - 7:00 pm Friday: 7:30 am - 5:00 pm Saturday: Closed Sunday: Voicemail and email check-in 3:00 pm, 9:00 pm

Service Contacts

Media Services

James Foley
jlfetc@rit.edu
585-475-4316

Course video captioning
Course video productions
Custom course multimedia development

Monday - Friday: 8:30 am - 4:30 pm

For all media requests, click here: https://wallacecenter.rit.edu/tls/mediarequest/

Instructional Design

Cheryl Herdklotz
cahetc@rit.edu
585-475-2030

Individual consultation

Monday - Friday: 8:30 am - 4:30 pm

Exam Proctoring

Jackie Ott
exams@rit.edu
585-475-6421

Monday - Friday: 8:30 am - 4:30 pm

If The Wallace Center must cancel an exam session due to bad weather or another reason, The Circulation Desk at The Wallace Center will be informed by 4:00 PM. You can call The Wallace Center at 475-2551 press 3 to confirm your session.