Contact Us / Meet the Staff

Support Desks

Service Hours Live IM Support
Classroom Support

Location: Wallace Center WAL-A600
Phone: 475-2551 press 1
Email: classtec@rit.edu

  • Podium and technology support
  • Podium access
  • Projector checkout
  • iClicker checkout
Monday โ€“ Thursday: 7:30 am โ€“ 7:00 pm (Phone support 7:00 pm - 10:00 pm)
Friday: 7:30 am โ€“ 5:00 pm
Saturday: Phone support 9:00 am - 2:00 pm 
Sunday: Closed

When checking out equipment for weekend use, please pick up on Friday and drop-off on Monday.
Support for special events outside of business hours are available by appointment.
Academic Technology Support/Online Course Support

Location: Wallace Center WAL-A600
Phone: 475-2551 press 2
Email: online@rit.edu

  • Academic technology support
  • myCourses support
  • Connect support
  • Wiki support
  • Clipboard
Monday - Thursday: 7:30 am - 7:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: Closed
Sunday: Voicemail and email check-in 3:00 pm, 9:00 pm

Service Contacts

Media Services

James Foley
jlfetc@rit.edu
585-475-4316

  • Course video captioning
  • Course video productions
  • Custom course multimedia development

Monday - Friday: 8:30 am - 4:30 pm

For all media requests, click here: https://wallacecenter.rit.edu/tls/mediarequest/

Instructional Design

Cheryl Herdklotz
cahetc@rit.edu
585-475-2030

Individual consultation
Monday - Friday: 8:30 am - 4:30 pm
Exam Proctoring

Jackie Ott
exams@rit.edu
585-475-6421
Monday - Friday: 8:30 am - 4:30 pm

If The Wallace Center must cancel an exam session due to bad weather or another reason, The Circulation Desk at The Wallace Center will be informed by 4:00 PM. You can call The Wallace Center at 475-2551 press 3 to confirm your session.

Meet the Staff

Academic Technology and Media Production Team

Ian Webber
Senior Manager
AT and Media Services
(A625)
Rob Klingenberger
Video and AT Specialist
(A672)
Sherry Clark
Operations Coordinator
(A600)
Scott Nost
Electronic Systems Engineer
(A611)
James Foley
Supervisor
Academic Media Production
(A674)
Jeremiah Parry-Hill
Academic Technology Trainer
(A612)
Ken Kindler
Technical Support Specialist
(A614)
Aaron Roberts
Electronic Systems Engineer
(A613)

Teaching & Learning Services Team

Anne Canale
Instructional Design Consultant
585-475-7696
amctwc@rit.edu
Sarah Cass
Instructional Design Consultant
585-475-6326
Sarah.cass@rit.edu
Marybeth Koon
Instructional Design Consultant
585-475-5179
mjmetc@rit.edu
Michael Starenko
Instructional Design Consultant
585-475-5035
mssetc@rit.edu
Marty Golia
Instructional Designer
585-475-6847
mdgtwc@rit.edu
Jackie Ott
Employee Development Assistant
585-475-6421
jmowml@rit.edu
Cheryl Herdklotz
Instructional Design Coordinator and Consultant
475-2030
cahetc@rit.edu
Raychel Rappold
Data Analyst for Faculty Development
475-6694
rpretc@rit.edu
Michele Messenger
Instructional Design Consultant
475-7806
memtwc@rit.edu
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