Contact Us / Meet the Staff

Two Support Desks

Classroom Support, followed by Academic Technology Support / Online Course Support

ServiceHoursLive Chat Support
Classroom Support

Location: Wallace Center WAL-A600
Phone: 585-475-2551 press 1
Email: classtec@rit.edu

  • Podium and technology support
  • Podium access
  • Projector checkout
  • iClicker checkout
Monday – Thursday: 7:30 am – 7:00 pm
  (Phone support 7:00 pm - 10:00 pm)
Friday: 7:30 am – 5:00 pm
Saturday: Phone support 9:00 am - 2:00 pm 
Sunday: Closed
 
When checking out equipment for weekend use, please pick up on Friday and drop-off on Monday.
Support for special events outside of business hours is available by appointment.
Please be patient, our staff are also addressing phone calls and customers in person while providing chat support.
 
Go ahead with typing in your question, a staff member will respond as soon as they become available.
Academic Technology Support /
Online Course Support

Location: Wallace Center WAL-A600
Phone: 585-475-2551 press 2
Email: online@rit.edu

  • Academic technology support
  • myCourses support
  • Connect support
  • Wiki support
  • Clipboard
Monday - Thursday: 7:30 am - 7:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: Closed
Sunday: Voicemail and email check-in 3:00 pm, 9:00 pm


Please be patient, our staff are also addressing phone calls and customers in person while providing chat support.
 
Go ahead with typing in your question, a staff member will respond as soon as they become available.

Service Contacts

Media Services

James Foley
jlfetc@rit.edu
585-475-4316

  • Course video captioning
  • Course video productions
  • Custom course multimedia development

Monday - Friday: 8:30 am - 4:30 pm

For all media requests, click here: https://wallacecenter.rit.edu/tls/mediarequest/

Instructional Design

Michael Starenko
mssetc@rit.edu
585-475-5035

Individual consultation		Monday - Friday: 8:30 am - 4:30 pm
Exam Proctoring

Jackie Ott
exams@rit.edu
585-475-6421		Monday - Friday: 8:30 am - 4:30 pm

If The Wallace Center must cancel an exam session due to bad weather or another reason, The Circulation Desk at The Wallace Center will be informed by 4:00 PM. You can call The Wallace Center at 585-475-2551 press 3 to confirm your session.

Meet the Staff

 

Academic Technology and Media Production Team

Ian Webber
Assistant Director ILI & Manager TLS
(A625)
James Foley
Manager Digital Media Development
(A674)
Aaron Roberts
Supervisor Classroom Technology Operations
(A613)
Sherry Clark
Operations Coordinator
(A600)
Matthew Nicosia
Operations Systems Engineer
(A620)
Ken Kindler
Academic Technology Integration Specialist
(A614)
Scott Nost
Learning Environment Engineer & Designer
(A611)

Teaching & Learning Studio

Donna Dickson
Director ILI Faculty Svcs & TLS
585-475-5036
dadism@rit.edu
Michele Messenger
Manager, Online Support Services / Instructional Design Researcher & Consultant
585-475-7806
memtwc@rit.edu
Jackie Ott
Online Learning Support Specialist
585-475-6421
jmowml@rit.edu
Marty Golia
Instructional Designer Researcher & Consultant
585-475-6847
mdgtwc@rit.edu
Marybeth Koon
Instructional Design Researcher & Consultant
585-475-5179
mjmetc@rit.edu
Jeremiah Parry-Hill
Academic Technology Researcher & Consultant
585-475-2493
jlpetc@rit.edu
Raychel Rappold
Data Analyst for Faculty Development
585-475-6694
rpretc@rit.edu
Michael Starenko
Instructional Design Researcher & Consultant
585-475-5035
mssetc@rit.edu
Joe Zelazny
Academic Technology Researcher & Consultant
585-475-2913
jjztwc@rit.edu
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