Contact Us / Meet the Staff

Teaching and Learning SupportLive Chat Support
WAL 05-A600
585.475.2551 press 1
tlsupport@rit.edu

  • Academic Technology Support
  • Classroom Support
  • Online Support
Regular Support Hours
Monday - Thursday: 7:30 am - 11:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: 11:00am - 4:00pm
Sunday: Voicemail and email check-in 3:00 pm & 9:00 pm
 

Holidays
  • January 25, 2014 - Closed
  • May 26, 2014 - Closed
  • July 4, 2014 - Closed
Go ahead and begin typing in your question, a staff member will respond as soon as they are available.
 
Please be patient for a reply, our staff are also addressing phone calls and customers in person while providing chat support.

Service Contacts

Academic Media Services
ol-media@rit.edu

For all media requests, please use: https://wallacecenter.rit.edu/tls/mediarequest/

  • Course video captioning
  • Course video productions
  • Custom course multimedia development
Instructional Design
Michael Starenko
mssetc@rit.edu
585-475-5035
Monday - Friday: 8:30 am - 4:30 pm
Exam Proctoring
exams@rit.edu
Monday - Friday: 8:30 am - 4:30 pm

Meet the Staff

Innovative Learning Institute Leadership

Neil Hair
Interim Executive Director
585-475-6322
neil@rit.edu

Academic Technology and Media Production Team

Ian Webber
Assistant Director ILI & Manager TLS
(A625)
James Foley
Manager Digital Media Development
(A674)
Aaron Roberts
Supervisor Classroom Technology Operations
(A613)
Sherry Clark
Operations Coordinator
(A600)
Matthew Nicosia
Operations Systems Engineer
(A620)
Ken Kindler
Academic Technology Integration Specialist
(A614)
Scott Nost
Learning Environment Engineer & Designer
(A611)
Chris Hodge
Multimedia Developer
(A677)

Teaching and Learning Services

Jackie Ott
Online Learning Support Specialist
585-475-6421
jmowml@rit.edu
Marty Golia
Instructional Designer Researcher & Consultant
585-475-6847
mdgtwc@rit.edu
Marybeth Koon
Instructional Design Researcher & Consultant
585-475-5179
mjmetc@rit.edu
Jeremiah Parry-Hill
Academic Technology Researcher & Consultant
585-475-2493
jlpetc@rit.edu
Michael Starenko
Instructional Design Researcher & Consultant
585-475-5035
mssetc@rit.edu
Joe Zelazny
Academic Technology Researcher & Consultant
585-475-2913
jjztwc@rit.edu
Back To Top