Contact Us / Meet the Staff

Teaching and Learning SupportLive Chat Support
WAL 05-A600
585.475.2551 press 1

  • Academic Technology Support
  • Classroom Support
  • Online Support
Regular Support Hours
Monday - Thursday: 7:30 am - 11:00 pm
Friday: 7:30 am - 5:00 pm
Saturday: 11:00am - 4:00pm
Sunday: Voicemail and email check-in 3:00 pm & 9:00 pm

  • January 25, 2014 - Closed
  • May 26, 2014 - Closed
  • July 4, 2014 - Closed
Go ahead and begin typing in your question, a staff member will respond as soon as they are available.
Please be patient for a reply, our staff are also addressing phone calls and customers in person while providing chat support.

Service Contacts

Academic Media Services

For all media requests, please use:

  • Course video captioning
  • Course video productions
  • Custom course multimedia development
Instructional Design
Michael Starenko
Monday - Friday: 8:30 am - 4:30 pm
Exam Proctoring
Monday - Friday: 8:30 am - 4:30 pm

Meet the Staff

Innovative Learning Institute Leadership

Neil Hair
Interim Executive Director

Academic Technology and Media Production Team

Ian Webber
Assistant Director ILI & Manager TLS
James Foley
Manager Digital Media Development
Aaron Roberts
Supervisor Classroom Technology Operations
Sherry Clark
Operations Coordinator
Matthew Nicosia
Operations Systems Engineer
Ken Kindler
Academic Technology Integration Specialist
Scott Nost
Learning Environment Engineer & Designer
Chris Hodge
Multimedia Developer

Teaching and Learning Services

Jackie Ott
Online Learning Support Specialist
Marty Golia
Instructional Designer Researcher & Consultant
Marybeth Koon
Instructional Design Researcher & Consultant
Jeremiah Parry-Hill
Academic Technology Researcher & Consultant
Michael Starenko
Instructional Design Researcher & Consultant
Joe Zelazny
Academic Technology Researcher & Consultant
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